Privacy Policy
At Medulla AI, we are committed to protecting your privacy and ensuring the security of your logistics data. This policy explains how we collect, use, and safeguard your information when you use our AI-powered logistics solutions.
Table of Contents
1.Information We Collect
We collect information necessary to provide our AI-powered logistics services effectively and securely.
Logistics Data
Information related to your logistics operations including shipment details, tracking information, customer data, supplier information, and operational metrics necessary for our AI agents to function effectively.
Account Information
When you create an account, we collect your name, email address, company information, and authentication credentials.
Usage Data
Information about how you interact with our AI agents, including queries, commands, system performance data, and feature usage analytics.
Technical Data
IP addresses, browser information, device identifiers, and system logs necessary for security and service optimization.
2.How We Use Your Information
We use your information solely to provide, improve, and secure our logistics AI services.
- •Operate and maintain our AI agents for logistics automation
- •Process and analyze logistics data to provide intelligent insights
- •Provide customer support and respond to your inquiries
- •Ensure security and prevent fraud or unauthorized access
- •Comply with legal obligations and industry regulations
- •Send important service updates and notifications
3.Information Sharing and Disclosure
We do not sell, rent, or trade your personal information or logistics data. We only share information in limited circumstances:
- •With your explicit consent or at your direction
- •With trusted service providers who assist in our operations (under strict confidentiality agreements)
- •When required by law, legal process, or government request
- •To protect our rights, property, or safety, or that of our users
- •In connection with a business transfer (with advance notice to affected users)
4.Data Security
We implement comprehensive security measures to protect your logistics data:
- •AES-256 encryption for data at rest and TLS 1.2+ for data in transit
- •Secure cloud infrastructure with network monitoring
- •Regular security audits and penetration testing
- •24/7 security monitoring and threat detection
- •Secure backup and disaster recovery procedures
- •Employee security training and background checks
5.Data Retention
We retain your information only as long as necessary to provide our services and comply with legal obligations.
Logistics Data
Retained according to your specified retention policies or for the duration of your service agreement, whichever is shorter.
Account Information
Retained for the duration of your account plus 90 days after account closure, unless longer retention is required by law.
Usage and Technical Data
Typically retained for 12-24 months for service improvement and security purposes.
6.Your Privacy Rights
You have several rights regarding your personal information and logistics data:
- •Access: Request a copy of the personal information we hold about you
- •Rectification: Request correction of inaccurate or incomplete information
- •Erasure: Request deletion of your personal information (subject to legal obligations)
- •Portability: Request transfer of your data to another service provider
- •Restriction: Request limitation of processing in certain circumstances
- •Objection: Object to processing based on legitimate interests
- •Withdrawal of consent: Withdraw consent for processing at any time
8.Third-Party Services
Our platform may integrate with third-party logistics systems and services. We carefully vet all integrations for security and privacy compliance.
- •ERP and inventory management systems
- •Transportation management systems (TMS)
- •Customer relationship management (CRM) platforms
- •Cloud infrastructure providers (AWS)
- •Analytics and monitoring services
- •Payment processing services (when applicable)
9.International Data Transfers
Your data may be processed in countries other than your own. We ensure appropriate safeguards are in place:
- •Transfers within the EU/EEA are conducted freely
- •Transfers outside the EU/EEA use Standard Contractual Clauses (SCCs)
- •We maintain data processing agreements with all international partners
- •Additional security measures for sensitive logistics data
10.Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11.Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through email or prominent notice on our website at least 30 days before changes take effect.
12.Contact Information
If you have questions about this privacy policy or our privacy practices, please contact us:
- •Email: privacy@medullaverse.com
- •Postal Address: Medulla AI Privacy Team, [Address to be provided]
- •Data Protection Officer: Available upon request for enterprise customers
Questions About Privacy?
Our privacy team is here to help. Contact us with any questions about how we handle your logistics data and protect your privacy.
Contact Privacy Team